![]() Often, the experience of thoroughly teaching customers about your company’s products or services over time can lead to becoming a subject matter expert (SME). Subject matter expertiseĪs you advance in your customer service career, you might gain specialized knowledge that uniquely qualifies you to provide guidance and strategy to internal employers or other businesses in your industry. Sales and marketing: Customer Relationship Management systemsĬommon communication tools may include Slack, Jira, Intercom, Zendesk, Microsoft Teams, Google Chat and Zoom. Journalism and writing: Content Management SystemsĪccounting and finance: Bookkeeping software Shipping and transportation: Logistics Management software Health care: Electronic Medical Record software ![]() Retail and food service: Point of Sale software Some examples of industry-specific tools include: Highlighting technical knowledge on your resume can show employers that you have the ability to learn other, and perhaps similar, technologies. Depending on the type of customer service role, you might gain experience with a variety of systems, software and communication tools. Some customer service roles may give you the chance to learn industry-specific, or “technical”, skills which are related to the physical, technical or digital tools you use. Read more: Emotional Intelligence Skills You Need in the Workplace: Definition and Examples 2. The ability to identify the emotions of others and to clearly communicate your thoughts can also create healthy, functional and productive relationships in the workplace. Possessing emotional intelligence can help you successfully manage team interactions during high-stress situations, resolve conflict and make others feel like their voices are heard and respected. This skill transfers to environments that require you to work collaboratively.Ĭompanies are often made up of diverse populations and personalities. If you have worked in a customer service role, it is likely that you have practiced EI when interfacing with clients.įor example, if approached by an angry customer, you might use EI to maintain patience, understand their perspective and diffuse the situation. Emotional intelligenceĮmotional intelligence (EI) is an individual's ability to successfully identify and manage their emotions as well as the emotions of others. ![]() Here are seven important transferable skills gained through customer service experience that employers often value: 1. Read more: Learn About Being a Customer Service Representative Transferable SkillsĬustomer service skills can be identified as individual traits or qualifications companies might seek in a job applicant. Customer service is integral to many industries including: Customer service jobs can be any client-facing position that offers support by answering questions, solving problems or handling orders.Ĭustomer service skills include both soft skills (problem-solving, emotional intelligence and active listening) you might use to ensure the client has a positive experience, as well as hard skills such as industry knowledge or proficiency with tools like Point of Sale software. What is customer service?Ĭustomer service is a job category and a skill set. In this article, we’ll cover seven transferable skills you can gain from working in customer service, along with other career options you may consider switching to from customer service. ![]() economy.Ĭustomer service jobs can help you build a solid foundation for your career and develop skills that are applicable to a variety of other industries and career paths. With an estimated 2.2 million people in the United States working in customer service roles, these positions make up a critical portion of the U.S.
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